Making the decision to move from an in-house fleet manager doing everything to using a fleet management company is a wise decision as a company grows. However, as with everything in business, not just any fleet management service is the right match for your business.
There are several habits or traits that top fleet management companies exhibit. These are easy to spot when you are reviewing a company website or talking to the staff over the phone. Focusing in on these three traits for a fleet management service will always be the best option for your business, regardless of the size and complexity of your fleet needs.
Customer Focussed
It goes without saying that the top fleet management companies are all geared towards customer service. They aren’t there to try to sell you services you don’t need; rather they will listen carefully to your fleet manager and work with your team to create the custom leasing and management agreement that is the most effective.
These companies use strategic fleet management practices that are effective, efficient and that align with your corporate growth plans and goals.
Extensive Experience on Your Level
The top companies are able to provide the level of service you need. This also means they have the experience and expertise. Look for companies that have a solid reputation and years in business on a regional, national or international level.
Offers the Services you Need
The top fleet management companies have the experience in the industry to know what fleet managers need. They offer different services to make your job easier. This can range from telematics to fuel management, maintenance and repair services and everything from vehicle acquisition through to vehicle remarketing.
Of course, the top companies also use cutting edge technology, have research-based support and have the expertise to be true support and problem-solving professionals with all of your fleet management challenges.
